The Milwaukee Justice Center is welcoming a NEW Courthouse Navigator program staffed by AmeriCorps members.
The MJC | AmeriCorps program seeks to expand the accessibility of the Milwaukee County Courthouse through a central information desk and courthouse navigation program to serve all who enter the building. AmeriCorps members will gain practical experience and develop leadership skills through offering legal services to the community. Members can receive knowledge for future career prospects, collaborate with legal professionals, and make a meaningful impact in Milwaukee.
MJC | AmeriCorps Position Descriptions:
About the MJC | AmeriCorps Team Lead
This national service leadership position is responsible for ensuring successful program operations under the direction of the AmeriCorps Program Coordinator. The Team Lead must serve full-time (35 hours a week, for 12 months) in person at the Milwaukee County Courthouse. MJC | AmeriCorps Team Lead Position Minimum Qualifications:
18 years or older, U.S. Citizen, U.S. national, or lawful permanent resident of the United States with a high school diploma/GED
Commitment to community service and an ability to provide continuous service for the entire 12-month program year
Ability to learn and attend all Milwaukee Justice Center trainings
Willingness to be an active Team Lead; ability to work with a diverse team and diverse clientele
The Team Lead must have the ability to clear the National Service Criminal History Check
The Team Lead will be on-site at the Milwaukee County Courthouse for service and training
The capability to travel long distances across the Courthouse campus repeatedly throughout the day is preferable
MJC | AmeriCorps Team Lead Position Essential Skills:
Strong interpersonal communication and customer service skills
Good organizational skills and capacity to follow through with assigned tasks
Present oneself with a high level of professionalism with guests, peers, court staff, and supervisors
Ability to work effectively in a multicultural and stressful environment
Position Responsibilities:
Provides legal information to courthouse guests regarding various legal issues relating to civil, criminal, and municipal courts
AmeriCorps Team Leads can give legal information (i.e. procedures for filing legal forms); Team Leads CAN NOT give legal advice (i.e. a Team Lead can not tell someone what to say/do in court or in legal matters)
Assists AmeriCorps Program Coordinator with training and mentoring minimum time AmeriCorps Members and non-AmeriCorps volunteers; works with Members in performing direct service, to model job expectations and provide on-the-spot assistance; provides guidance and support to Members, building a sense of pride and fostering team cohesion among Members
Staffs information desk and provide resource information to all courthouse patrons in need of varying types of assistance
Assists in the transitioning of the self-represented individual(s) from the MJC clinics into the Navigator Program
Help MJC guests to achieve a high level of confidence in the next steps of their filing process
Show MJC guests when and where their court date will be, and where the Information Desk is if they should have further questions; provide clients with a sense of familiarity with the Courthouse building and locations
Management of social media handles, conducting client surveys, and responding to follow-up emails from the self-represented individual(s)
Helps track and report program-related data
Aids in the management of MJC/Courthouse client waiting area while maintaining fire and building codes
Assist the AmeriCorps Program Coordinator and Milwaukee Justice Center in meeting organizational goals including maintaining and troubleshooting basic technological needs, creating and updating resource materials, and working in self-help services as needed
Benefits: All MJC AmeriCorps Team Leads are entitled to an Eli Segal AmeriCorps Education Award valued at $6,895 upon successful completion of service; $22,500 living allowance; healthcare, childcare (if eligible); loan forbearance and some or all of the interest accrued may be paid on qualifying student loans upon successful completion; and training and professional development opportunities. Potentially eligible for additional benefits.
About the MJC | AmeriCorps Information Desk/Navigator Member
AmeriCorps Information Desk/Navigator Members are part of national services collaborating with the AmeriCorps Program Coordinator, AmeriCorps Team Leads, and other Members to accomplish program goals. Members must complete a minimum time commitment (roughly 25 hours per week, over 3 months; flexibility with timeframe is available) in person at the Milwaukee County Courthouse. MJC/AmeriCorps Member Position Minimum Qualifications:
18 years or older, U.S. Citizen, U.S. national, or lawful permanent resident of the United States with a high school diploma/GED or working toward completion of a high school diploma/GED
Commitment to community service & ability to provide continuous service for a minimum of 300 hours
Ability to learn and attend all Milwaukee Just Center trainings
Ability to work with a diverse team and diverse clientele
AmeriCorps Members must have the ability to clear the National Service Criminal History Check
The Members will be on-site at the Milwaukee County Courthouse for service and training
The capability to travel long distances across the Courthouse campus repeatedly throughout the day is preferable
MJ/AmeriCorps Information Desk/Navigator Essential Skills:
Strong interpersonal, communication, and customer service skills
Good organizational skills and capacity to follow through with assigned tasks
Present oneself with a high level of professionalism with guests, peers, court staff, and supervisors
Ability to work effectively in a multicultural and stressful environment
Position Responsibilities:
Provides legal information to courthouse guests regarding various legal issues relating to civil, criminal, and municipal courts
AmeriCorps Members can give legal information (i.e. procedures for filing legal forms); Members CAN NOT give legal advice (i.e. Members can not tell a litigant what to say/do in court)
Assist in the transitioning of the self-represented individual(s) from the MJC clinics into the Navigator Program
Help MJC guests to achieve a high level of confidence in the next steps of their filing process
Show MJC guests when and where their court date will be, and where the Information Desk is if they should have further questions; provide clients with a sense of familiarity with the Courthouse building and locations
Conduct client surveys and respond to follow-up emails from the self-represented individual(s)
Helps track program-related data
Aids in the management of MJC/Courthouse client waiting area while maintaining fire and building codes
Assist the AmeriCorps Team Leads, Program Coordinator, and Milwaukee Justice Center to meet organizational goals including working in self-help services as needed
Benefits: All MJC AmeriCorps Information Desk/Navigators are entitled to an Eli Segal AmeriCorps Education Award valued at $1,459.26 upon successful completion of service; a $2,700 stipend; loan forbearance and some or all of the interest accrued may be paid on qualifying student loans upon successful completion; and training and professional development opportunities. Potentially eligible for additional benefits.
AmeriCorps, the Milwaukee Bar Association, and Milwaukee Justice Center provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.