About the MJC | AmeriCorps Program: ​

The AmeriCorps Program Team Lead is an AmeriCorps member position at the Milwaukee Justice Center. The MJC seeks to expand the accessibility of the courthouse through a central information desk and courthouse navigation program to serve all who enter the building. (The program is dependent on receipt of AmeriCorps program grant for 2023-2024)

MJC | AmeriCorps Position Descriptions:

About the MJC | AmeriCorps Team Lead

This national service leadership position is responsible for ensuring successful program operations under the direction of the AmeriCorps Program Coordinator. The Team Lead must serve full-time (35 hours a week, for 12 months) in person at the Milwaukee County Courthouse.
MJC | AmeriCorps Team Lead Position Minimum Qualifications:
  • 18 years or older, U.S. Citizen, U.S. national, or lawful permanent resident of the United States with a high school diploma/GED 
  • Commitment to community service and an ability to provide continuous service for the entire 12-month program year
  • Ability to learn and attend all Milwaukee Justice Center training
  • Willingness to be an active Team Lead; ability to work with a diverse team and diverse clientele
  • The Team Lead must have the ability to clear the National Service Criminal History Check
  • The Team Lead will be on-site at the Milwaukee County Courthouse for service and training
  • The capability to travel long distances across the Courthouse campus repeatedly throughout the day is preferable 
MJC | AmeriCorps Team Lead Position Essential Skills:
  • Strong interpersonal communication and customer service skills
  • Good organizational skills and capacity to follow through with assigned tasks
  • Present oneself with a high level of professionalism with guests, peers, court staff, and supervisors
  • Ability to work effectively in a multicultural and stressful environment
Position Responsibilities:
  • Provides legal information to courthouse guests regarding various legal issues relating to civil, criminal, and municipal courts
    • AmeriCorps Team Leads can give legal information (i.e. procedures for filing legal forms); Team Leads CAN NOT give legal advice (i.e. a Team Lead can not tell someone what to say/do in court or in legal matters)
  • Assists AmeriCorps Program Coordinator with training and mentoring minimum time AmeriCorps Members and non-AmeriCorps volunteers; works with Members in performing direct service, to model job expectations and provide on-the-spot assistance; provides guidance and support to Members, building a sense of pride and fostering team cohesion among Members 
  • Staffs information desk and provide resource information to all courthouse patrons in need of varying types of assistance
  • Assists in the transitioning of the self-represented individual(s) from the MJC clinics into the Navigator Program
    • Help MJC guests to achieve a high level of confidence in the next steps of their filing process
    • Show MJC guests when and where their court date will be, and where the Information Desk is if they should have further questions; provide clients with a sense of familiarity with the Courthouse building and locations 
  • Management of social media handles, conducting client surveys, and responding to follow-up emails from the self-represented individual(s)
  • Helps track and report program-related data
  • Aids in the management of MJC/Courthouse client waiting area while maintaining fire and building codes 
  • Assist the AmeriCorps Program Coordinator and Milwaukee Justice Center in meeting organizational goals including maintaining and troubleshooting basic technological needs, creating and updating resource materials, and working in self-help services as needed
Benefits:
All MJC AmeriCorps Team Leads are entitled to an Eli Segal AmeriCorps Education Award valued at $6,895 upon successful completion; $22,500 living allowance; healthcare, childcare (if eligible); loan forbearance and some or all of the interest accrued may be paid on qualifying student loans upon successful completion; and training and professional development opportunities.  Potentially eligible for additional benefits.

About the MJC | AmeriCorps Information Desk/Navigator Member

This national service leadership position is responsible for ensuring successful program operations under the direction of the AmeriCorps Program Coordinator. The Team Lead must serve full-time (35 hours a week, for 12 months) in person at the Milwaukee County Courthouse.
AmeriCorps Information Desk/Navigator Members are part of national services collaborating with the AmeriCorps Program Coordinator, AmeriCorps Team Leads, and other Members to accomplish program goals. Members must complete a minimum time commitment (roughly 25 hours per week, over 3 months) in person at the Milwaukee County Courthouse.
MJC/AmeriCorps Member Position Minimum Qualifications:
  • 18 years or older, U.S. Citizen, U.S. national, or lawful permanent resident of the United States with a high school diploma/GED or working toward completion of a high school diploma/GED
  • Commitment to community service & ability to provide continuous service for a minimum of 300 hours
  • Ability to learn and attend all Milwaukee Just Center training
  • Ability to work with a diverse team and diverse clientele
  • AmeriCorps Members must have the ability to clear the National Service Criminal History Check
  • The Members will be on-site at the Milwaukee County Courthouse for service and training
  • The capability to travel long distances across the Courthouse campus repeatedly throughout the day is preferable 
MJ/AmeriCorps Information Desk/Navigator Essential Skills:
  • Strong interpersonal, communication, and customer service skills
  • Good organizational skills and capacity to follow through with assigned tasks
  • Present oneself with a high level of professionalism with guests, peers, court staff, and supervisors
  • Ability to work effectively in a multicultural and stressful environment
Position Responsibilities: 
  • Provides legal information to courthouse guests regarding various legal issues relating to civil, criminal, and municipal courts   
    • AmeriCorps Members can give legal information (i.e. procedures for filing legal forms); Members CAN NOT give legal advice (i.e. Members can not tell a litigant what to say/do in court)
  • Assist in the transitioning of the self-represented individual(s) from the MJC clinics into the Navigator Program
    • Help MJC guests to achieve a high level of confidence in the next steps of their filing process
    • Show MJC guests when and where their court date will be, and where the Information Desk is if they should have further questions; provide clients with a sense of familiarity with the Courthouse building and locations
  • Conduct client surveys and respond to follow-up emails from the self-represented individual(s)
  • Helps track program-related data
  • Aids in the management of MJC/Courthouse client waiting area while maintaining fire and building codes 
  • Assist the AmeriCorps Team Leads,  Program Coordinator, and Milwaukee Justice Center to meet organizational goals including working in self-help services as needed
Benefits:
All MJC AmeriCorps Information Desk/Navigators are entitled to an Eli Segal AmeriCorps Education Award valued at $1,459.26 upon successful completion; a $2,700 stipend; loan forbearance and some or all of the interest accrued may be paid on qualifying student loans upon successful completion; and training and professional development opportunities.  Potentially eligible for additional benefits.
AmeriCorps, the Milwaukee Bar Association, and Milwaukee Justice Center provide equal employment to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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